Member Specialist

Provide professional customer service to members and insureds, including walk-in and telephone inquiries. Sell memberships, assist in insurance sales, and handle policy changes, renewals, and billing. Review documentation for business, accept payments, and verify coverage for lien holders. Perform administrative duties such as typing letters, forms, and evidence of insurance. Develop leads for agents and resolve member problems using independent judgment. Refer complex complaints to higher-level specialists. Occasional travel to off-site meetings required.