Member Solutions Specialist
On-site · Baton Rouge, Louisiana, United States
Job Summary
Dedicated Member Solutions Specialist role focused on managing and resolving member account collections, communicating payment options and status, providing exceptional customer service, maintaining accurate records, collaborating with internal teams to ensure member satisfaction, and identifying solutions to support members’ financial needs. Requires strong communication, problem-solving, confidentiality, and experience in collections with proficiency in related software; high school diploma or equivalent required with associate or bachelor’s preferred. Baton Rouge, LA in-person position.
Required Qualifications
- Proven experience as a Collections Specialist or in a similar role
- Strong communication and interpersonal skills
- Ability to handle sensitive financial information with confidentiality and professionalism
- Excellent problem-solving skills and attention to detail
- Proficient in using computer systems and software related to collections and member account management
- Ability to work independently and as part of a team
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