MEMBER SOLUTIONS SPECIALIST (ADMIN CENTER - TRAVERSE CITY)
$45,926–$57,408 year
On-siteTraverse City, Michigan, United States
Job Summary
Contact members regarding past-due accounts via phone, email, and correspondence to communicate status and establish repayment arrangements. Review delinquency reports, verify account status, and research discrepancies to ensure accurate information. Document all member interactions and account activity while maintaining confidentiality and adhering to Bank Secrecy Act, OFAC, and Gramm-Leach-Bliley regulations. Assist with payment extensions, account updates, and administrative tasks related to member solutions. Work closely with the Member Solutions team to communicate updates and support continuous operational improvements.
Required Qualifications
- High school diploma or equivalent
- Ability to handle sensitive conversations with professionalism
- Attention to detail and organizational skills
- Ability to manage multiple tasks and priorities
- Basic computer and office software skills
- Basic understanding of collections or account servicing processes
- Strong communication and customer service skills
- Frequent sitting, typing, and computer use
- Occasional lifting up to 25–50 lbs
- Adherence to Bank Secrecy Act & OFAC requirements
- Adherence to U.S. Patriot Act regulations
- Adherence to Gramm-Leach-Bliley privacy and information security standards
Desired Qualifications
- Previous customer service, collections, or financial services experience
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