Member Solutions Representative
$43,680–$44,720,000 year
HybridIthaca, New York, United States
Job Summary
Provide prompt, friendly, and professional service to members across inbound and outbound channels including phone, video, email, and other platforms. Address all financial inquiries, resolve issues within your authority, and direct complex cases to supervisors. Educate members, sell, and refer products and services while meeting or exceeding sales and referral goals. Process transactions accurately in accordance with policy and complete all required training. Participate in Saturday rotations and work additional hours for special projects as assigned. Maintain a positive attitude and collaborate effectively with the team.
Required Qualifications
- Zero to six months of similar or related experience
- High school education or equivalent
- To provide prompt accurate, and professional service to all members and potential members through multiple platforms
- To be available for member inquiries through various communication methods
- To process member transactions accurately and in accordance with Beginnings policy and procedures
- To maintain a positive attitude and a spirit of teamwork
- To successfully sell and refer credit union products and services
- Applicants must be authorized to work for ANY employer in the U.S.
- Must be available for weekend shifts (Saturday rotation)
- Must be available for additional hours for special projects
- Must be available for hybrid work (on-site 2 to 3 days per week)
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