Member Services Specialist
$37,440–$40,560 year
On-site · Irving, Texas, United States
Irving, Texas, United StatesOn-siteFull Time$37,440–$40,560 yearEntry LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Entry Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
The Member Services Specialist provides support to members by delivering accurate and prompt responses regarding insurance, benefits, and claims, aiming to improve member satisfaction and resolution times. This position involves responding to member inquiries across various communication channels and documenting interactions in the CRM system.
Required Qualifications
- High School Diploma or equivalent
- 2 years of customer service experience in a healthcare or call center setting
- Minimum one year of tenure at all previous roles
- Must reside within 30 miles of Irving, TX
Desired Qualifications
- Bilingual (English/Spanish)
- Familiarity with health insurance terms and claims processes
- Prior experience supporting multiple business lines
Additional Requirements
- Must reside within 30 miles of Irving, TX
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