Member Services Shift Manager
$37,440–$43,680 year
On-siteDallas, Texas, United States
Job Summary
Concierge-level customer service at Welcome Desks, creating a welcoming first impression for all visitors and members. Answer phones, transfer calls, and conduct tours while maintaining up-to-date knowledge of programs, events, and facilities. Assist members with account logging, app navigation, and Point of Sale transactions, enforcing agency policies and service standards. Serve as the point of contact for service recovery issues and emergencies outside office hours (before 8am and after 6pm), supervising MSR's when the Manager is absent. Maintain a clean, clutter-free environment and demonstrate proficiency in agency systems and Microsoft Office.
Required Qualifications
- Professional in appearance, manner and tone
- A team player who possesses the ability to work in a collaborative environment
- Have proficiency in Microsoft Office Programs
- Intermediate Excel
- Must be a problem solver
- Take initiative and require little supervision
- Must be aware of the JCC Mission Statement
Desired Qualifications
- Familiarity with CRM's a plus
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