Member Services Representative Sub
$42,000–$42,000 year
On-siteWinterville, North Carolina, United States
Job Summary
Provide an exceptional customer service experience by filling in for available shifts when needed. Be on call to assist with shift coverage, check members into the system, and take prospective members on tours to assist with new account sign-up. Facilitate needed updates to member accounts, respond to member questions and concerns in a timely manner, and elevate issues to Assistant Manager or Manager as required. Conduct detailed cleaning in all areas of the facility while maintaining strict safety and sanitization protocols. This role offers flexible scheduling within a growing Planet Fitness franchise group with opportunities for advancement from front desk to senior management.
Required Qualifications
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- People with positive mental attitudes excel here!
- Customer service background preferred.
- Punctuality and reliability is a must.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Must be able to occasionally lift up to 50 lbs.
- All of our team players are required to wear masks at all times while in-club
Desired Qualifications
- Customer service background preferred.
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