Member Services Representative - Shepherd YMCA Firehouse - La Jolla
$36,920–$36,920 year
On-siteLa Jolla, California, United States
Job Summary
Answer all incoming phone calls, route inquiries to appropriate staff, and conduct member interviews to connect individuals to programs based on their goals. Greet, tour, and interview future members using cause-driven sales techniques to process membership sales, upgrades, renewals, and cancellations while maintaining accurate cash transactions. Monitor facility access by ensuring members check-in upon arrival, process program enrollments and transfers, and manage scholarship applications. Engage in active listening to build relationships, monitor debt collection efforts, and implement marketing campaigns to increase member utilization. Complete end-of-shift procedures and balance all accounts in accordance with branch policies.
Required Qualifications
- Licensing, state law and our government funders require that staff within YMCA of San Diego County be fingerprinted, prior to reporting to work, and include subsequent arrest notifications
- CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations: American Red Cross, American Heart Association, American Safety & Health Institute, YMCA
Desired Qualifications
- 6+ months of sales and relationship-building experience preferred
- Passion, enthusiasm, and commitment to the mission and cause of the YMCA
- An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our centers
- Conflict resolution skills, and ability to demonstrate sound judgment and initiative
- Experience with basic Windows based applications
- Possess basic math, grammar, and spelling skills to complete transactions
- Ability to sit and stand for extended periods of time
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