Member Services Representative
$57,990–$57,990 year
On-siteTowson, Maryland, United States
Towson, Maryland, United StatesOn-siteFull Time$57,990–$57,990 yearEnterprise
Full TimeEnterprise
Job Summary
Manage lobby traffic and coordinate appointment schedules to set realistic wait-time expectations for walk-up members. Act as the primary concierge in Financial Centers, delivering exceptional service through engaging communication while educating members on SECU products and making appropriate referrals. Assist members through the Curbside channel to promote alternative delivery methods and model self-service behaviors. This role requires a dynamic personality to ensure accuracy and efficiency while fostering relationship building within the retail banking sector.
Required Qualifications
- College Degree Preferred
- Proven performance in relationship building
- Goal attainment in retail banking sector
- Communication skills
- Organization skills
- Teamwork skills
- Punctuality
- Critical thinking
- Social skills
- Creativity
- Interpersonal communication
- Adaptability
- Friendly personality
- Knowledge of SECU critical measures and strategy
- Knowledge of SECU home financial center and surrounding market footprint
- Knowledge of the financial services industry
- Awareness of SECU Brand and its envisioned future
- Thorough knowledge of SECU products and services
- Ability to take accountability for behaviors and results
- Ability to be a highly effective advisor to the member
- Ability to be a team player within the financial center
Desired Qualifications
- College Degree Preferred
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