Member Services Representative Second Shift
$20,800–$20,800 year
On-siteSumter, South Carolina, United States
Job Summary
Greet members and guests at the club entrance, assist with check-ins, and answer phone inquiries. Resolve member concerns, process sign-ups, billing updates, and cancellations, and execute retail transactions to drive sales goals. Promote the Judgement Free Zone by connecting with members on the floor, assist with prospective member tours, and perform comprehensive club walks to address safety and cleanliness issues. Maintain equipment, sanitize facilities, and promptly report maintenance concerns. This second shift role requires continual standing, walking, and talking, with occasional lifting to 50 lbs. Join a team dedicated to making members feel welcome in our Judgement Free Zone.
Required Qualifications
- Punctuality and reliability is a must.
- Must be 18 years of age or older.
- Must be able to occasionally lift up to 50 lbs.
Desired Qualifications
- Customer service background preferred.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Basic computer proficiency.
- Are a quick study with the ability to apply what you have learned during online and hands-on training.
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