Member Services Representative Second Shift
$20,800–$20,800 year
On-siteSumter, South Carolina, United States
Job Summary
Greet members and guests at club entry and exit, assisting with check-ins and answering phone inquiries. Resolve member concerns, process membership functions including sign-ups, billing updates, and cancellations, and conduct prospective member calls and tours. Promote the Judgement Free Zone® by connecting with members on the floor, execute retail transactions to drive sales goals, and perform comprehensive cleaning and sanitizing of equipment, restrooms, and communal spaces. Address maintenance issues such as broken equipment or leaks immediately. This second-shift role requires continual standing, walking, and occasional lifting to 50 lbs, with a focus on punctuality and reliability. Join a team dedicated to fostering a welcoming environment for all fitness journeys.
Required Qualifications
- Punctuality and reliability is a must.
- Must be 18 years of age or older.
- Must be able to occasionally lift up to 50 lbs.
Desired Qualifications
- Customer service background preferred.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Are a quick study with the ability to apply what you have learned during online and hands-on training.
- Basic computer proficiency.
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