Member Services Representative
$35,360–$35,360 year
On-siteSalinas, California, United States
Salinas, California, United StatesOn-sitePart Time$35,360–$35,360 yearHigh School Or EquivalentEnterprise
Part TimeHigh School Or EquivalentEnterprise
Job Summary
Greet members, prospective members, and guests while providing exceptional customer service. Handle front desk activities including answering phones, checking members into the system, processing new member sign-ups, and taking prospective members on tours. Facilitate account updates and respond to member questions or concerns, escalating issues to Assistant Managers or Managers as needed. Assist in maintaining club cleanliness. Must be bilingual with a passion for fitness, demonstrating strong listening and problem-solving skills. Requires continual standing, walking, and talking during shifts.
Required Qualifications
- High School diploma/GED equivalent
- 18 years of age or older
- Bilingual
Desired Qualifications
- Customer service background
- Basic computer proficiency
- Passion for fitness and health
- Upbeat and positive attitude
- Punctuality and reliability
- Exceptional customer service skills
- Strong listener with the ability to empathize and problem solve
- Diplomacy in all interactions while using appropriate behavior and language
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