Member Services Representative
$24,960–$24,960 year
On-site · Plano, Texas, United States
Job Summary
Member Services Representative at Excel Fitness (Planet Fitness franchise) based in Plano, TX. Front desk role focused on delivering exceptional member experiences through customer service, tour-guiding for prospective members, assisting with new account sign-ups, updating member accounts, handling inquiries, and maintaining clean facilities. Requires high school diploma or GED, 18+ years old, punctuality, reliability, professional communication, and a positive, team-oriented attitude. Part-time position with benefits including PTO, health insurance eligibility, and other wellness perks; must be comfortable with on-site duties, occasional lifting up to 50 lbs, and complying with safety and cleaning protocols. The role emphasizes welcoming members, managing sign-ins, tours, account updates, and collaboration with management to ensure a clean, welcoming gym environment.
Required Qualifications
- High School diploma or GED equivalent
- Must be 18 years of age or older
- Exceptional customer service skills
- Positive attitude
- Punctuality and reliability
- Ability to interact professionally with members and coworkers
- Ability to lift up to 50 lbs occasionally
- Ability to stand and walk for long periods
- Experience in customer service preferred
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