Member Services Representative
On-siteAlexandria, Virginia, United States
Job Summary
Greet members, prospective members, and guests while handling front desk activities such as answering phones, checking members in, conducting new member sign-ups, and taking facility tours. Resolve member inquiries and concerns professionally, elevating issues to management as needed, and maintain the cleanliness and safety of the club by sanitizing restrooms, locker rooms, and equipment while stocking supplies. Report broken amenities immediately and manage lost and found items per policy. Work independently during AM, PM, or Overnight shifts, maintaining situational awareness and documenting non-emergencies in the Communication Log on Microsoft Teams. Full-time, Monday through Friday, 2:00 PM to 10:00 PM.
Required Qualifications
- Minimum of 16 years of age
- Must be able to Lift, pull, push a minimum of 25lbs
- Upbeat and positive attitude
- Punctuality and reliability
- Exceptional customer service skills
- Strong listener with the ability to empathize and problem solve
- Basic computer proficiency
- Demonstrate diplomacy in all interactions while using appropriate behavior and language
- Satisfactory background check
- Must be able to work alone and independently
- Must be able to occasionally lift up to 50 lbs
- Must be able to work alone and independently
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.