Member Services Representative
$42,000–$42,000 year
On-siteRogers, Arkansas, United States
Rogers, Arkansas, United StatesOn-siteFull Time$42,000–$42,000 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Check members into the system, take prospective members on tours, and assist them with the new account sign-up process. Facilitate needed updates to member accounts, respond to member questions and concerns, and elevate issues to Assistant Manager or Manager as needed. Perform detailed cleaning in all areas of the facility. Maintain exceptional customer service standards while interacting with members and co-workers. Ensure compliance with strict safety, cleaning, and mask protocols. Full-time employment with paid leave, PTO, and a free Black Card membership.
Required Qualifications
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- People with positive mental attitudes excel here!
- Customer service background preferred.
- Punctuality and reliability is a must.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Must be able to occasionally lift up to 50 lbs.
- Must be able to wear masks at all times while in-club.
Desired Qualifications
- Customer service background preferred.
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