Member Services Representative (Part Time)
$36,400–$39,520 year
On-siteSummit, New Jersey, United States
Job Summary
Greet and assist members and guests in a friendly, professional manner while opening the facility and ensuring readiness for daily operations. Process membership check-ins, registrations, and payments accurately, maintaining knowledge of YMCA programs, services, and policies. Assist with membership changes, general inquiries, and facility cleanliness and safety procedures. Provide exceptional customer service and support membership engagement and sales. Staff must be scheduled for at least two shifts per week, including at least one weekend shift, with the ability to travel between Summit and Berkeley Heights branches. CPR/AED certification is required, with training provided if not currently certified. Candidates must be dependable, punctual, and comfortable working independently in early morning hours.
Required Qualifications
- Effective communication, interpersonal and public relations skills
- Strong computer skills
- Ability to handle financial transactions
- Previous customer service, hospitality, sales, or related experience
- Must be dependable, punctual, and comfortable working independently in the early morning hours
- Strong communication and problem-solving skills
- Must be able to travel between both YMCA branches
- CPR/AED certification
- Are 18 years or older
Desired Qualifications
- Customer service or front desk experience preferred
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