Member Services Representative

Respond to membership inquiries and service requests for members, physicians, and internal teams via telephone, email, and written correspondence. Process new member applications, invoices, receipts, cancellations, and reinstatements while accurately documenting all calls and activities in member records. Support outbound calling campaigns for member retention and assist with Flexible Spending Account reimbursement questions, website, and App support. Research and resolve member issues by applying MDVIP policies and procedures to develop appropriate solutions. Maintain a professional, service-oriented approach while meeting quality monitoring scores and established metrics.