Member Services Representative - La Jolla
$36,920–$36,920 year
On-siteLa Jolla, California, United States
Job Summary
Answer all incoming phone calls, route them to appropriate departments, and greet, interview, and tour future members using cause-driven sales techniques. Monitor facility access by ensuring members check-in upon arrival and process all membership sales, upgrades, renewals, and cancellations accurately. Engage in active listening to build relationships, assist members in achieving their goals, and connect them to specific programs and services. Process program enrollments, transfers, and scholarship applications while maintaining working knowledge of branch and association programs. Handle cash transactions in accordance with policies and complete end-of-shift procedures to balance accounts. Model YMCA character values in all interactions and follow emergency plans for critical incidents.
Required Qualifications
- Licensing, state law and our government funders require that staff within YMCA of San Diego County be fingerprinted, prior to reporting to work, and include subsequent arrest notifications
- CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations: American Red Cross, American Heart Association, American Safety & Health Institute
Desired Qualifications
- 6+ months of sales and relationship-building experience preferred
- Passion, enthusiasm, and commitment to the mission and cause of the YMCA
- An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our centers
- Conflict resolution skills, and ability to demonstrate sound judgment and initiative
- Experience with basic Windows based applications
- Possess basic math, grammar, and spelling skills to complete transactions
- Ability to sit and stand for extended periods of time
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