Member Services Representative
$44,000–$55,000 year
On-siteStafford, Texas, United States
Job Summary
Complete quarterly survey forms to verify store compliance with customer marketing agreements and rebate funding requirements. Monitor member outlet participation on a monthly basis, taking action to keep stores within agreed contracts while encouraging additional program engagement. Execute required surveys accurately, inspect merchandising plans, and ensure products are labeled, fronted, priced, and stocked appropriately. Communicate with members via phone, visits, and email to deliver required paperwork and promote warehouse programs. Manage time to cover all assigned stores within prescribed deadlines while driving strategic sales growth metrics.
Required Qualifications
- 21+ years of age
- 2+ years of sales and/or customer service experience in convenience store/CPG industries
- Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Flexible schedule; able to travel as required
- Valid driver's license and good driving record
- Candidates must pass a background check, drug screen and other job requirements
- Excellent planning and organizational skills
- Good communications skills
- High school diploma or GED
- Able to lift, carry, and lower totes weighing up to 50 pounds
- May be driving, standing, or sitting for extend period
- Assigned territory travel
- Some days of prolonged walking
Desired Qualifications
- Bachelor's Degree preferred
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