Member Services Representative
On-siteErie, Pennsylvania, United States
Job Summary
The MSR greets and assists members and guests to deliver a welcoming, professional club experience, handling check-ins, answering calls, processing payments, informing members of events and promotions, and promoting retail products. Responsibilities include front desk operations, scheduling services (e.g., tanning, hydro-massage), maintaining accurate program and scheduling knowledge, handling member inquiries, and supporting club initiatives. The role requires strong communication, customer-service focus, professionalism, and the ability to collaborate with team members to sustain a positive member experience and club environment.
Required Qualifications
- High school diploma or equivalent (GED) required
- Minimum age of 18 years
- Previous customer service, hospitality, retail, or front desk experience preferred
- Strong interpersonal, communication, and problem-solving skills
- Ability to multitask and work effectively in a fast-paced environment
- Demonstrated commitment to providing exceptional customer service
- Experience working with children preferred
- Ability to maintain a professional appearance and demeanor at all times
- Certifications: Current Child and Infant CPR Certification required or ability to obtain certification within a designated timeframe
- Additional certifications as required by applicable state or local regulations
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