Member Services Representative

The Member Services Representative (MSR) serves as the first and last point of contact for members and guests, delivering exceptional customer service in a welcoming club environment. Responsibilities include greeting members/guests, check-in, communicating events and announcements, promoting club services and retail products, processing payments, scheduling amenities, maintaining front desk operations, and supporting club initiatives. Strong communication, customer-focused mindset, professionalism, multitasking in a fast-paced setting, and experience in customer service, hospitality, or retail are valued; CPR certifications are required or obtainable.