Member Services Representative - Banning Lewis
$31,533–$31,533 year
On-site · Colorado Springs, Colorado, United States
Job Summary
Greet members and visitors, answer questions and complaints, process memberships and program registrations, and promote YMCA memberships and programs. Manage birthday party activities, supervise participants, enforce safety and policies, and coordinate with staff to ensure excellent member service and a positive program experience. Requires delivering engaging activities, strong safety awareness, and effective communication with parents, children, and staff; certification requirements include CPR/AED for the Professional Rescuer, First Aid, and Oxygen Administration. Must be able to work outside normal hours for meetings/trainings and handle incident reporting as needed.
Required Qualifications
- Must be at least 18 years of age
- High school diploma (or equivalent)
- Customer service experience preferred
- Current CPR/AED for the Professional Rescuer
- First Aid
- Oxygen Administration certification
- HIPAA certification yearly
- Confidentiality and excellent organizational skills
- Experience with children leading recreational activities preferred
- Demonstrated written and verbal communication skills
- Competent computer skills (Windows)
Desired Qualifications
- Customer service experience preferred
- Experience with children leading recreational activities preferred
- Current CPR/AED for the Professional Rescuer, First Aid, and Oxygen Administration certification
- HIPAA certification yearly
- Confidentiality and excellent organizational skills
- Demonstrated written and verbal communication skills
- Competent computer skills (Windows)
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