Member Services Rep - Overnight
$36,608,000–$36,608,000 year
On-siteCambridge, Ontario, Canada
Job Summary
Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads. Exceed personal sales goals by leveraging effective sales techniques and strategies while providing excellent customer service to manage member accounts and book Crunch One Kick Offs. Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads. Maintain a clean facility, promptly address member requests and issues, and greet all members and guests with a smile and enthusiasm. Serve as an expert on all aspects of club facilities, services, and operational hours. Foster a welcoming environment for co-workers, members, and guests at all times.
Required Qualifications
- Minimum of 1 year of experience in a service-oriented position
- Effective communication skills, both written and verbal
- Strong customer service orientation with a commitment to exceeding expectations
- CPR/AED certification
- Ability to lift or move up to 50 lbs
- Must be available for prolonged standing and walking
- Must pass a basic criminal background check
Desired Qualifications
- Experience in a similar industry
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