Member Services Rep Front Desk / Weekends
On-siteHenderson, North Carolina, United States
Henderson, North Carolina, United StatesOn-sitePart TimeHigh School Or EquivalentLarge
Part TimeHigh School Or EquivalentLarge
Job Summary
Monitor club cleanliness, conduct regular audits, and perform walkarounds to maintain Excel standards. Audit and balance cash drawers daily while inputting member information into tablets and point-of-sale systems. Operate equipment for members, stock retail items, and communicate with prospects to promote memberships. Resolve day-to-day member issues and ensure compliance with company policies and state/federal laws. Assist the GM and AM with operational strategies and community outreach events. This role requires CPR/AED certification and involves standing, walking, and lifting up to 25 pounds regularly.
Required Qualifications
- At least 18 years of age
- High School Diploma or equivalent
- CPR Certification
- AED Certification
- Comfortable standing for long periods of time
- Great communication skills with internal and external customers
- Team-oriented
- Motivated
- Well-organized
- Ability to think critically and evaluate solutions to problems proactively
- Proficient ability in Microsoft Office
- Proficient ability in using a computer
- Ability to handle sensitive and confidential information
- Familiar with Excel's mission, values, vision, and culture
- Familiar with the Planet Fitness brand
- Familiar with Planet Fitness operational requirements
- Must frequently lift and move up to 25 pounds
- Occasionally lift and move objects up to 75 pounds
- Close vision
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
- Ability to adjust focus
- Availability for mornings, evenings, weekends, and overnight as required
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