Member Services Rep Front Desk
On-siteMuskogee, Oklahoma, United States
Job Summary
Monitor club cleanliness and atmosphere while conducting regular audits to ensure the facility meets Excel standards. Audit and balance cash drawers daily, input member information into tablets and point of sale, and stock retail and janitorial items. Address member infractions, promote the brand to prospects, and assist with equipment usage and community outreach events. Ensure compliance with state and federal laws and participate in team meetings. This role requires standing for long periods, lifting up to 75 pounds, and familiarity with the Planet Fitness brand. Full-time or part-time, nonexempt positions are available.
Required Qualifications
- At least 18 years of age
- High School Diploma or equivalent
- CPR Certification
- AED Certification
- Comfortable standing for long periods of time
- Great communication skills with internal and external customers
- Team-oriented
- Motivated
- Well-organized
- Ability to think critically and evaluate solutions to problems proactively
- Proficient ability in Microsoft Office and using a computer
- Ability to handle sensitive and confidential information
- Familiar with Excel's mission, values, vision, and culture
- Familiar with the Planet Fitness brand and operational requirements
- Must frequently lift and move up to 25 pounds
- Occasionally lift and move objects up to 75 pounds
- Close vision
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
- Ability to adjust focus
- Availability for mornings, evenings, weekends, and overnight as required
- Nonexempt status (entitled to minimum wage and/or overtime pay protections of the FLSA)
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