Member Services Rep Front Desk
On-siteCary, North Carolina, United States
Job Summary
Monitor and maintain club cleanliness and atmosphere while conducting regular audits to ensure the facility meets Excel standards. Audit and balance cash drawers daily, input member information into tablets, and stock retail and janitorial items. Communicate with members to address infractions, promote membership, and assist with equipment use and amenities. Ensure compliance with state and federal laws and participate in team meetings. This role requires standing for long periods and lifting up to 25 pounds. Full-time or part-time hours are available, with availability subject to business needs. Familiarity with Excel's mission and the Planet Fitness brand is required.
Required Qualifications
- At least 18 years of age
- High School Diploma or equivalent
- CPR Certification
- AED Certification
- Comfortable standing for long periods of time
- Great communication skills with internal and external customers
- Team-oriented
- Motivated
- Well-organized
- Ability to think critically and evaluate solutions to problems proactively
- Proficient ability in Microsoft Office
- Proficient ability in using a computer
- Ability to handle sensitive and confidential information
- Familiar with Excel's mission, values, vision, and culture
- Familiar with the Planet Fitness brand
- Familiar with Planet Fitness operational requirements
- Must frequently lift and move up to 25 pounds
- Occasionally lift and move objects up to 75 pounds
- Close vision
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
- Ability to adjust focus
- Availability for mornings, evenings, weekends, and overnight as required
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