Member Services Rep Front Desk
On-siteKingsport, Tennessee, United States
Job Summary
Conduct regular club audits, maintain cleanliness and atmosphere, and balance cash drawers daily. Monitor and update member information in tablets and point of sale, while ensuring compliance with company policies and state/federal laws. Operate equipment, stock retail items, and assist prospects and potential members through tours and promotions. Communicate with members to resolve day-to-day issues and represent the company at community outreach events. Stay proficient with the mobile app, complete required certifications, and participate in team meetings. This role operates within a fitness club environment using standard office and custodial equipment, with availability for mornings, evenings, weekends, and overnight shifts as needed.
Required Qualifications
- Must be at least 18 years of age
- High School Diploma or equivalent
- CPR Certification
- AED Certification
- Must be comfortable standing for long periods of time
- Great communication skills with internal and external customers
- Must be team-oriented, motivated, and well-organized
- Ability to think critically and evaluate solutions to problems proactively
- Proficient ability in Microsoft Office and using a computer
- Must have the ability to handle sensitive and confidential information
- Familiar with Excel's mission, values, vision, and culture
- Familiar with the Planet Fitness brand and operational requirements
- Must frequently lift and move up to 25 pounds
- Occasionally lift and move objects up to 75 pounds
- Close vision
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
- Ability to adjust focus
- Availability for mornings, evenings, weekends, and overnight as required
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