Member Services Rep Front Desk
On-siteHarker Heights, Texas, United States
Harker Heights, Texas, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Monitor club cleanliness, audit cash drawers, and balance inventory daily. Perform club walkarounds, restock retail and janitorial items, and update member information in point of sale systems. Operate fitness equipment, assist prospects, and communicate with members to address infractions and promote membership. Ensure compliance with state and federal laws while adhering to company policies and operational standards. Participate in team meetings and assist with community outreach activities. This role requires standing for long periods, lifting up to 75 pounds, and familiarity with Excel Fitness culture.
Required Qualifications
- At least 18 years of age
- High School Diploma or equivalent
- CPR Certification
- AED Certification
- Comfortable standing for long periods of time
- Great communication skills with internal and external customers
- Team-oriented
- Motivated
- Well-organized
- Ability to think critically and evaluate solutions to problems proactively
- Proficient ability in Microsoft Office and using a computer
- Ability to handle sensitive and confidential information
- Familiar with Excel's mission, values, vision, and culture
- Familiar with the Planet Fitness brand and operational requirements
- Must frequently lift and move up to 25 pounds
- Occasionally lift and move objects up to 75 pounds
- Close vision
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
- Ability to adjust focus
- Availability for mornings, evenings, weekends, and overnight as required
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