Member Services Rep Front Desk (Full-Time)
On-siteTyler, Texas, United States
Tyler, Texas, United StatesOn-siteFull TimeSenior LevelHigh School Or EquivalentLarge
Full TimeSenior LevelHigh School Or EquivalentLarge
Job Summary
Monitor club cleanliness, conduct regular audits, and perform walkarounds to ensure the facility meets Excel standards. Audit and balance cash drawers daily, update member information on tablets, and stock retail and janitorial items. Operate equipment for members, address infractions, and communicate with prospects to promote memberships. Assist the GM with inventory orders, promotions, and community outreach events. Maintain a safe environment by ensuring compliance with state laws and completing required certifications. Participate in team meetings and resolve day-to-day member issues while adhering to all company policies.
Required Qualifications
- At least 18 years of age
- High School Diploma or equivalent
- CPR Certification
- AED Certification
- Comfortable standing for long periods of time
- Great communication skills with internal and external customers
- Team-oriented
- Motivated
- Well-organized
- Ability to think critically and evaluate solutions to problems proactively
- Proficient ability in Microsoft Office and using a computer
- Ability to handle sensitive and confidential information
- Familiar with Excel's mission, values, vision, and culture
- Familiar with the Planet Fitness brand and operational requirements
- Must frequently lift and move up to 25 pounds
- Occasionally lift and move objects up to 75 pounds
- Close vision
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
- Ability to adjust focus
- Availability for mornings, evenings, weekends, and overnight as required
- Nonexempt status (entitled to minimum wage and/or overtime pay protections of the FLSA)
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