Member Services Rep
$36,608,000–$36,608,000 year
On-siteWoodbridge, Ontario, Canada
Job Summary
Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads. Exceed personal sales goals by leveraging effective sales techniques and strategies while managing members' accounts and booking Crunch One Kick Offs. Provide excellent customer service by greeting all members and guests with a smile, handling phone calls with courtesy, and promptly addressing member requests and issues. Maintain a clean facility and serve as an expert on all aspects of club facilities, services, and operational hours. Foster a welcoming environment for co-workers, members, and guests at all times while demonstrating unwavering integrity and adherence to company core values.
Required Qualifications
- Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
- Effective communication skills, both written and verbal.
- Strong customer service orientation with a commitment to exceeding expectations.
- CPR/AED certification required (can be obtained within 30 days of hire).
- Ability to lift or move up to 50 lbs.
- Prolonged standing and walking required for daily duties.
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