Member Services Rep
$36,608,000–$36,608,000 year
On-siteKingston, Ontario, Canada
Job Summary
Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads. Exceed personal sales goals by leveraging effective sales techniques and strategies while providing excellent customer service to manage member accounts and book Crunch One Kick Offs. Handle phone calls with courtesy, making outbound calls for trial passes and other leads, and greet all members and guests with a smile to foster a welcoming environment. Maintain a clean facility, promptly address member requests and issues, and effectively communicate special events, club services, programs, and schedules. Serve as an expert on all aspects of club facilities, services, and operational hours, demonstrating unwavering integrity and adherence to company core values in all interactions.
Required Qualifications
- Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry
- Effective communication skills, both written and verbal
- Strong customer service orientation with a commitment to exceeding expectations
- CPR/AED certification required (can be obtained within 30 days of hire)
- Ability to lift or move up to 50 lbs
- Prolonged standing and walking required for daily duties
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.