Member Services Rep
$36,608,000–$36,608,000 year
On-siteWhitby, Ontario, Canada
Job Summary
Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads. Exceed personal sales goals by leveraging effective sales techniques and strategies. Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs. Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads. Greets all members and guests with a smile and enthusiasm, ensuring consistent member engagement. Maintain a clean facility and promptly address member requests and issues. Serve as an expert on all aspects of club facilities, services, and operational hours. Evening and weekend availability is essential. CPR/AED certification required (can be obtained within 30 days of hire).
Required Qualifications
- Minimum of 1 year of experience in a service-oriented position
- Effective communication skills, both written and verbal
- Strong customer service orientation with a commitment to exceeding expectations
- CPR/AED certification
- Evening and weekend availability
Desired Qualifications
- Experience in a similar industry
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