Member Services Rep
$36,608,000–$36,608,000 year
On-siteWoodbridge, Ontario, Canada
Job Summary
Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads. Exceed personal sales goals by leveraging effective sales techniques and strategies while demonstrating unwavering integrity in all interactions. Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs, greeting all members and guests with a smile and enthusiasm. Handle phone calls with courtesy, making outbound calls for trial passes and other leads, and effectively communicate special events, club services, programs, and schedules. Maintain a clean facility and promptly address member requests and issues, serving as an expert on all aspects of club facilities, services, and operational hours.
Required Qualifications
- Minimum of 1 year of experience in a service-oriented position
- Effective communication skills, both written and verbal
- Strong customer service orientation with a commitment to exceeding expectations
- CPR/AED certification
- Ability to lift or move up to 50 lbs
- Must be available for prolonged standing and walking
Desired Qualifications
- Experience in a similar industry
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