Member Services Officer - NSW & WA
On-site · Sydney, New South Wales, Australia or Perth, Western Australia, Australia
Job Summary
Deliver professional and friendly service to United Workers Union members via inbound phone lines; process membership transactions including new applications, financial updates, and resignations; maintain high standards of data entry accuracy and proactively improve data quality; resolve member enquiries and escalate issues as needed; adhere to established procedures, systems, and work practices while ensuring confidentiality and compliance with data protection guidelines; undertake additional duties as required and promote the Union’s values of equity, diversity, and inclusion; role may require an early start time (per Perth office) and involves data-management and member-support responsibilities within a permanent, full-time team.
Required Qualifications
- Excellent customer/service skills
- Strong attention to detail and accurate data entry
- Ability to follow processes and take direction effectively
- Excellent verbal and written communication skills
- Intermediate skills in Microsoft Office
- Right of Entry Permits
- Immunisation against COVID-19 or medical exemption
Additional Requirements
- Australian work authorization required
- COVID-19 immunisation or medical exemption
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