Member Services Manager
$55,000–$55,000 year
On-siteBourbonnais, Illinois, United States
Job Summary
Provide leadership and supervision to supervisors, coordinators, and associates across Member Services, Massage, Pro Shop, Childcare, and Sales departments. Promote and sell memberships, personal training, massage therapy, medically-integrated programs, and nutrition services while ensuring exceptional member experiences. Assist the Center Director with daily operations, conduct performance reviews, hire and train staff, and develop department budgets. Represent the center in the community by attending and hosting events, manage work shifts, and accommodate flexible center hours and appointment scheduling.
Required Qualifications
- Bachelor's degree in business, marketing, hospitality and/or health care related field
- 2 years supervisory experience
- 2 years of experience in sales or customer service
- Excellent sales, marketing, writing, presentation and tracking skills
- CPR/AED certification
- Excellent inter-personal and communication skills
- Ability to work with members in a positive, service based manner
- Ability to multi-task and maintain a controlled and professional demeanor
- High level of organizational skills and efficiency
- Proficient computer skills
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