Member Services Lead
On-siteGreenville, South Carolina, United States
Job Summary
Serve as the shift leader on the front desk, ensuring smooth daily operations and providing on-the-floor guidance to team members. Create and manage team schedules, making real-time adjustments while maintaining regularly scheduled hours or covering shifts up to 40 hours per week. Act as the first point of escalation for member questions and service recovery, modeling exceptional customer service to set the tone for the team. Assist with onboarding new members, monitor operations for efficiency improvements, and support club events through front desk execution. Maintain cleanliness of the front desk and surrounding areas, while communicating club updates and expectations to staff.
Required Qualifications
- High School diploma
- Prior customer service experience
- Ability to stand, walk, sit, lift, stretch, reach, and bend throughout a shift
- Ability to work varied shifts including days, evenings, weekends, and holidays
- Strong interpersonal and problem-solving skills
- Ability to remain calm and solution-oriented in a fast-paced environment
- Strong organizational skills, particularly around scheduling and shift coordination
- Proficient computer skills
Desired Qualifications
- College coursework
- Previous experience in a lead or senior team member role
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