Member Services Coordinator
HybridAtlanta, Georgia, United States
Atlanta, Georgia, United StatesHybridFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Execute all membership activities by creating and maintaining accurate member information in Salesforce, drafting communications, and coordinating event logistics. Manage special projects and research while assisting Member Services Associates with pre-call research, call notes, and data entry. Ensure personalized service through meticulous attention to detail and proactive stakeholder management. Work a hybrid schedule with a minimum 2x/week presence in the Buckhead office.
Required Qualifications
- Growth Mindset & Drive - Possesses a strong sense of personal drive and determination. Proactively seeks feedback, takes ownership of mistakes, and is deeply committed to continuous learning and self-improvement.
- Curiosity - Naturally inquisitive; seeks to understand the wider business impact and consistently looks for innovative ways to solve problems and improve processes.
- Self-Starter & Collaborative - Highly self-motivated and capable of working autonomously, yet seamlessly collaborates with the team to build mutual respect, share expertise, and achieve shared goals.
- Hyper-Organized & Detail-Oriented - Thrives on creating organized systems for managing heavy inboxes, dynamic schedules, and complex calendars. Pursues perfection and meticulously ensures high standards in every detail.
- Time Management & Prioritization - Effectively blocks out time, assesses tasks, manages resources, and utilizes productivity tools to consistently meet deadlines without letting things fall through the cracks.
- Customer Service Mindset - Responsive and professional. Gets genuine satisfaction from serving members, anticipating their needs, and delivering a high-touch experience.
- Communication - Timely, clear, and professional in all written and verbal communications.
- Stakeholder Management - Ability to confidently build trust and accountability with internal teams and external members.
- Bachelor's degree (Business, International Relations and Economics or similar preferred).
- 0-3 years of experience in hospitality, customer service, retail or events.
- Strong knowledge of Microsoft Office Suite.
Desired Qualifications
- Experience with CRM database is a plus (Salesforce).
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