Member Services Coordinator
$52,000–$62,400 year
On-siteWesthampton Beach, New York, United States
Job Summary
Provide a warm, welcoming environment to members and guests while initiating interactions to obtain and disperse relevant information. Create itineraries, coordinate transportation, and assist members upon arrival and departure. Maintain up-to-date notes on member preferences, generate daily activity reports, and forecast visits. Answer phones, direct calls, and filter dining requests to F&B managers. Coordinate hotel reservations, assist with kid's camp activities, and help plan and execute events. Manage vendor arrivals and set-ups for live entertainment. Communicate with residential services regarding check-ins and check-outs, and assist with hotel operations including cleanliness, repair requests, and room service. Work a flexible schedule including evenings, weekends, and holidays, and meet physical demands involving standing, walking, and lifting over 50 pounds.
Required Qualifications
- At least six (6) months of guest-service experience in a high-volume environment at a restaurant, resort, or private club
- Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members
- Knowledge of and ability to operate computer and communication platforms
- Ability to work in a team environment
- Ability to stay calm and focused during the busiest of times
- Must be able to work a flexible schedule, including evenings, weekends, holidays, and shifts greater than eight (8) hours
- Must be able to read, write, speak, and understand English
- Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds
- Must be able to work a flexible schedule, including evenings, weekends, holidays, and shifts greater than eight (8) hours
- Must be able to read, write, speak, and understand English
- Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds
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