Member Services Contact Center Associate 1

Frontline Client Service Associate handling account inquiries for HSA Bank via phone and email. Responsibilities include resolving customer issues with problem-solving and ownership, explaining Health Savings Accounts benefits and related IRS tax regulations to clients, using multiple systems (Sparak, 1Cloud, Sharepoint, Star) to address inquiries, processing requests, communicating policy changes, and escalating as needed. Requires active listening, strong customer service, multitasking, and effective verbal/typing communication. 0-2 years of direct customer service experience and a high school diploma or GED are required. Training will occur in a classroom setting; the role supports a variety of shift schedules and may be remote or on-site in Milwaukee, WI depending on assignment. The position aims to support customers and partners in achieving health and wealth outcomes through data-rich digital experiences.