Member Services Associate
$29,120–$29,120 year
On-siteCuster, South Dakota, United States
Job Summary
Greet members and guests at the front desk, conducting cause-driven tours and selling memberships while resolving membership concerns. Handle administrative processes, including opening and closing procedures, and assist with janitorial duties such as distributing towels and maintaining locker rooms. Respond to individual needs in person and over the phone, developing relationships with volunteers and members to foster community connection. Inform supervisors of unresolved issues or unusual situations while applying YMCA policies on member services and safety. Maintain accurate data entry and record keeping in a fast-paced environment.
Required Qualifications
- Must be 18 or older to apply
- Must be able to pass a background check
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and prioritize in a fast-paced environment
- Attention to detail and accuracy in data entry and record keeping
- Applying all YMCA policies dealing with member services and member/staff safety
Desired Qualifications
- Previous experience in customer service, hospitality, or a related field
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