Member Services Associate
$31,200–$31,200 year
On-siteHuntley, Illinois, United States
Job Summary
Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, handling membership information, enrollment procedures, ongoing customer satisfaction, and membership recruitment/retention. Responsibilities include overseeing the service desk operations, processing POS transactions, guest/membership check-ins, sign-ups and fees, promoting and selling memberships and ancillary services (personal training, massage therapy, medically-integrated programs, nutrition services), scheduling appointments via core software, handling cash/drawer balancing, enrolling members via contracts, obtaining signatures and payments, and maintaining effective communication with other departments to support member satisfaction and meeting defined metrics. The role supports an average of five shifts per month and requires the ability to stand for 3-6 hours per shift, with in-person duties at Huntley Health & Fitness Center. Pay is hourly.
Required Qualifications
- High School diploma or GED preferred
- 1 year certificate from college or technical school preferred
- Minimum 6 months of related experience or training preferred
- 2-3 years of sales, reception and computer skills preferred
- CPR/AED certification required within 90 days of hire
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