Member Services Associate

Oversee service desk operations including opening and closing procedures, answering phones, point-of-sale transactions, guest registration, and appointment check-ins. Promote memberships and ancillary services like personal training and nutrition while enrolling members via contract and obtaining signatures. Schedule appointments through core business software, manage cancellations, and handle lost and found items. Balance daily sales drawers, process credit card and check transactions, and maintain radio communication with departments. Achieve established satisfaction metrics through secret shops and member surveys. Maintain an average of five shifts per month, standing for three to six hours during shifts.