Member Services Associate
On-site · Erie, Pennsylvania, United States
Job Summary
Part-time Member Services Associate at LECOM Medical Fitness and Wellness Center. Responsibilities include delivering high-level customer service at the service desk, enrolling members, promoting ancillary services (personal training, massage therapy, medically-integrated programs, nutrition services), scheduling appointments via Compete, handling payments and sign-ups, balancing cash drawers, and collaborating with other departments to support member satisfaction and retention. Requires standing for 3-6 hours, and typical shifts include early morning hours (AM 5:30am-10:00am). CPR/AED certification within 90 days of hire is required. Opportunities to contribute to satisfaction metrics and member engagement through daily operations and service excellence.
Required Qualifications
- High School diploma or GED preferred
- 1 year certificate from college or technical school preferred
- Minimum 6 months of related part time experience or part time training preferred
- 2-3 years of part time sales, reception and computer skills preferred
- CPR/AED certification required within 90 days of hire (provided by Power Wellness)
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