Member Services Associate
On-sitePewaukee, Wisconsin, United States
Job Summary
Oversee service desk operations by managing opening and closing procedures, handling point-of-sale transactions, and processing guest registrations and fees. Provide membership information, conduct enrollment procedures, and promote sales for personal training and nutrition services. Schedule appointments via core business software, manage cancellations, and maintain daily drawer balances while adhering to credit and cash policies. Accept member feedback, process lost and found items, and communicate effectively across departments to achieve satisfaction metrics. Maintain an average of five shifts per month, standing for three to six hours at a time, while ensuring controlled, professional service for our community-focused wellness center.
Required Qualifications
- CPR/AED certification required within 90 days of hire
- Must possess excellent inter-personal and communication skills
- Ability to multi-task and maintain a controlled and professional demeanor
- Proficient computer skills
- Must be able to stand for length of shift (generally 3-6 hours at a time)
- Minimum 6 months of related experience or training preferred
- 2-3 years of sales, reception and computer skills preferred
Desired Qualifications
- High School diploma or GED preferred
- 1 year certificate from college or technical school preferred
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