Member Services Associate
On-site · Orland Park, Illinois, United States
Job Summary
Member Services Associate at Orland Park Health & Fitness Center. Provides the highest level of customer service to members, guests and prospects; handles membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention. Responsibilities include managing the service desk, processing payments and sign-ups, promoting memberships and ancillary services (personal training, massage therapy, medically-integrated programs, nutrition services), scheduling appointments via core software (Compete), maintaining cash handling procedures, enrolling members via contracts, and contributing to satisfaction metrics. Requires ability to stand for 3-6 hours per shift, approximately 5 shifts per month, and in-person work at the Orland Park location.
Required Qualifications
- High School diploma or GED preferred
- 1 year certificate from college or technical school preferred
- Minimum 6 months of related experience or training preferred
- 2-3 years of sales, reception and computer skills preferred
- CPR/AED certification required within 90 days of hire
- Proficient computer skills
- Excellent inter-personal and communication skills
Desired Qualifications
- High School diploma or GED preferred
- CPR/AED certification within 90 days of hire
- 1 year certificate from college or technical school preferred
- Minimum 6 months of related experience or training preferred
- 2-3 years of sales, reception and computer skills preferred
- Proficient computer skills
- Excellent interpersonal and communication skills
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