Member Services Associate
On-siteDuluth, Georgia, United States
Job Summary
Handle shipment schedule inquiries, credit requests, and order status questions while processing orders accurately and efficiently. Track all calls via the incident queue to ensure resolution, follow-up, and closure within 24–48 hours through the internal ticketing system. Facilitate alternative solutions when necessary to meet caller expectations, maintaining a strong knowledge of products, services, and NDCP systems. Provide prompt, professional, and courteous service across phone and email channels to members, store personnel, and drivers. Work a 9 AM – 5:30 PM schedule (4 weekdays plus Saturday) with no direct supervisory responsibilities.
Required Qualifications
- Must be able to work flexible hours that can include weekends and holidays
- Must be punctual/reliable
- Must be able to work well in a team environment
- Quality conscious, detail-oriented, and goal-driven
- Strong computer skills
- Must be able to work flexible hours that can include weekends and holidays
Desired Qualifications
- College degree preferred or equivalent experience
- 3+ years of customer service experience preferred
- Prefer experience working in a call center
- Excellent communication, both verbal and written
- Ability to multitask while remaining organized and disciplined with time management
- Ability to maneuver through various computer screens quickly and able to utilize tools and resources as needed
- Presents oneself in a positive, professional manner
- SAP experience preferred
- Working knowledge of Microsoft products (i.e., Word, Excel)
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