Member Services Associate
On-siteDuluth, Georgia, United States
Job Summary
Handle questions regarding shipment schedules, credit inquiries, order status, product specifications, changes, new introductions, and promotions. Track all calls via the incident queue to ensure resolution, follow-up, and closure within 24–48 hours through the internal ticketing system. Process orders efficiently and accurately while providing prompt, professional, and courteous service. Facilitate, resolve, and suggest alternative solutions when necessary to meet caller expectations. Maintain thorough knowledge of products, services, NDCP systems, and applications to perform daily functions. Adhere to department policies and procedures to meet minimum performance standards for quality and productivity. Participate in non-call activity, including special projects as needed.
Required Qualifications
- Must be able to work flexible hours that can include weekends and holidays
- Must be punctual/reliable
- Must be able to work well in a team environment
- Quality conscious, detail-oriented, and goal-driven
- Strong computer skills
- Must be able to work flexible hours that can include weekends and holidays
Desired Qualifications
- College degree preferred or equivalent experience
- 3+ years of customer service experience preferred
- Prefer experience working in a call center
- Excellent communication, both verbal and written
- Ability to multitask while remaining organized and disciplined with time management
- Ability to maneuver through various computer screens quickly and able to utilize tools and resources as needed
- Presents oneself in a positive, professional manner
- SAP experience preferred
- Working knowledge of Microsoft products (i.e., Word, Excel)
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