Member Services Associate II
$21,465,600–$28,184,000 year
On-siteGreenville, South Carolina, United States
Job Summary
Deliver excellent service to members, guests, and program participants while conducting interviews, selling memberships, and registering monies. Handle membership concerns, resolve unusual situations, and register and receipts payments for program participants. Utilize Y computers with proficiency and ensure consumers are properly signed in and out at the front desk. Serve as Manager on Duty when requested by upper management. Adhere to all YMCA policies, abuse risk management training, and mandated reporting requirements while maintaining a positive attitude. Work weekdays only, Mon-Fri 9am-1pm or 1pm-5pm.
Required Qualifications
- One year customer service/public relations experience
- One year supervisory experience
- Must be detail-oriented, possess strong organizational skills and have ability to multi-task
- Ability to be efficient and productive in a fast-paced environment
- Must have enthusiasm and possess excellent customer service skills
- Excellent communication skills
- Intermediate to advanced computer skills
- Completion Child Abuse Prevention, Blood Bourne Pathogen and CPR/First Aid training within first 30-days of employment
- Must be available Mon-Fri 9am-1pm, or 1pm-5pm
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