Member Services Associate
$40,000–$60,000 year
Remote · Charlotte, North Carolina, United States or United States
Charlotte, North Carolina, United States or United StatesRemoteFull Time$40,000–$60,000 yearEntry LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Entry Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
The Member Services Associate at Better Life Partners connects members with appropriate care, managing appointments and providing support in a remote setting. Requires high school diploma, customer service experience, and excellent interpersonal skills.
Required Qualifications
- High school diploma or GED required
- Skills of handling complex inquiries normally obtained through 3 or more years of customer service experience
- Proven experience working effectively in a remote work environment
- Strong computer literacy
- Excellent time management and attention to detail
- Strong interpersonal and communication skills
Desired Qualifications
- Previous experience working with individuals diagnosed with substance use disorders
- Bilingual ability
Additional Requirements
- Candidates must reside in specific states (Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, Vermont, or Connecticut)
- Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location
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