Member Service Specialist- Rexburg
On-site · Rexburg, Idaho, United States
Job Summary
Provide member-focused financial services and cross-sell Credit Union offerings while ensuring member satisfaction. Responsibilities include processing a wide range of member transactions via multiple channels, handling cash and teller duties (vault, ATM, cash recycler, money orders, cashiers' checks, gift cards, debit/credit cards), processing wire transfers and business/merchant transactions, issuing member debit cards, managing branch supplies, and maintaining Net Promoter Score and Eagle Service Standards. Strong emphasis on accurate cash handling, regulatory compliance (Bank Secrecy Act and USA Patriot Act), confidentiality, and delivering courteous, efficient service to members. Strong communication and interpersonal skills are required to support members and contribute to an upbeat branch culture.
Required Qualifications
- High School diploma or GED required
- Knowledge of Financial Institution federal regulations
- Ability in math, 10 key calculator, and accurate cash handling
- Excellent communication and people skills
- Ability to maintain confidentiality of Credit Union and member records
- Good knowledge of all Credit Union services
- Ability to stand while working
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